Welcome to our FAQ and support page. Outlined below are some of the most common questions you might have. Be rest assured that we are here to help you with any issues you might have. Feel free to write to us about questions, concerns, product feedback, product suggestions, or anything else you would like to bring to our attention.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order, if the product is eligible for tracking. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: Why did I not receive a confirmation email after placing the order?
There’s a good chance that our email has ended up in your SPAM folder. Please check your spam folder and add us to your trusted list.
Q: When will you ship my items?
All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
Q: How long does shipping takes?
A: If the items are shipped domestically, i.e, from our warehouse in United States, then depending on your location, it usually takes anywhere between 3 to 7 business days for the product to reach you. If the product is shipped from our international warehouses, it could take anywhere from 15 to 45 days for the items to reach you. You would be informed about shipping on the respective product page. Click here to know more about Shipping Policy.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us, with free shipping.
Q: I ordered 2 items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses, and to expedite shipping. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!
Q: The tracking number you provided doesn’t work! Is this a scam?
No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the respective tracking site. It usually takes 3 to 4 days after the items have been shipped for the tracking information to properly reflect in the system. If you get invalid tracking details, check back again in a couple of days. You can track your package here.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ or “Buy Now” button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: Does Babyeau provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed! See our Refund Policy.
Q: Do you offer a refund if I don’t like the product?
A: Absolutely! If you have any issues with the product, feel free to get in touch with us via our contact form, or visit our Refund Policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at [email protected] and we will get back to you as soon as possible.